Help Desk Services Definition

Building on what was said previously a help desk is centered around the existing needs of the it team whereas a service desk is built for what itil defines as the service lifecycle consisting of 28 processes.

Help desk services definition.

Corporations usually provide help desk support to their customers. A help desk is a resource intended to provide the customer or end user with information and support related to a company s or institution s products and services. We offer high quality business it support desk and remote network monitoring services every hour of every day. In many companies a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in.

In a business enterprise a help desk is a place that a user of information technology can call to get help with a problem. The itil definition of the service desk service operation is the single point of contact between the service provider and the users. They say a picture speaks a 1000 words. Freshservice s service desk software provides advanced itsm features freshservice service desk software is itil aligned and tailor made for all businesses.

Our it help desk services are comprised of certified us based it professionals. Cloud based itsm software for your service desk powerful it help desk automation tool to manage incidents assets and more sign up for freshservice itsm system. In larger companies a help desk may consist of a group of. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers electronic equipment food apparel or software.

A service desk looks at the wider business needs and context rather than being solely focused on resolving the user s needs as a help desk does. Normally the help desks handle requests by using help desk software or issue tracking system which enables the help desk operators to keep track of the user requests using a unique identifier easily find solutions to common queries prioritize cases and so on. A help desk was an add on to existing it activities whereas the service desk is part of a service based it service delivery and it support ecosystem built around something called the service lifecycle probably a big reason why the term service desk was used over help desk in itil.